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Q. Do I need to invest in a new help deal if I switch applications on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module handles all current and upcoming applications that may run on that module. Q. Do I need to have to buy a new help deal if I transfer purposes from just one Cisco SRE module to a different? A. The reply depends on the type of Cisco SRE to which the software is going and regardless of whether there is by now a SASU contract attached to that module. Look at three instances: one. If the Cisco SRE to which the app moves already has a SASU contract hooked up, aid for the app would proceed. two. If the software moves from one particular model of Cisco SRE (for example, SRE 710 SM) that has SASU connected to the identical design of Cisco SRE (for instance, SRE 710 SM) that does not have SASU attached, as extended as you inform Cisco about the move a new SASU deal is not necessary. The terms and conditions and ailments of the unique SASU contract would carry on to use. three. If the app moves from just one product of Cisco SRE (for case in point, SRE 710 SM) that has SASU connected to a diverse product of Cisco SRE (for instance, SRE 910 SM) that does not have SASU attached, you need to invest in a new SASU agreement that addresses the applications on the Cisco SRE 910 SM. You can implement a credit score from the original SASU agreement towards acquire of the new just one. Remember to inquire with your neighborhood Cisco account consultant. Q. Does Cisco SMARTnet support address spares? A. The Cisco SMARTnet contract addresses each the technique and spares. You ought to notify Cisco, even so, when you swap a part of the router with a spare to make certain ongoing assistance coverage. Q. Is the Cisco SMARTnet Service coverage distinct for process and spare part numbers on Cisco SRE modules? A. No. Method and spare aspect figures are offered with the exact same Cisco SMARTnet Services coverage. You have to notify Cisco, nonetheless, when you swap a part of the router with a spare to ensure continued aid protection. Q. Are multiyear assist contracts obtainable for the SRE module or for the apps? A. Multiyear SASU contracts for applications jogging on SRE modules are obtainable in 2- and 3-12 months renewable conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance industry-replaceable difficult disks. Does my assist contract address challenging disk substitute? A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis contains components replacement, which include the area-replaceable hard drives. Q. What is the return-supplies-authorization (RMA) course of action for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our regular assistance recommendations. Guarantee help is offered by the place of sale. Prospects must make contact with their authorized Cisco reseller or spouse for aid. Prospects who acquired directly from Cisco ought to make contact with us by way of our Purchaser Interaction Community (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled applications this kind of as the Cisco SRE 710 delivered with Cisco Unity Express? Will the alternative Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the back again blank. When you acquire the module, down load the SRE program, Cisco Unity Specific in this instance, from Cisco Link Online and set up it on the blank Cisco SRE module. Use the software licenses from the original Cisco SRE module to activate the new application. Q. What is the RMA process for Cisco SRE modules with AXP moreover a third-social gathering program these as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-social gathering application preinstalled? A. The RMA course of action is the identical as described previously nevertheless, unless of course normally set forth in supplemental conditions to the End User License Agreement, application from independent software package vendors that is used with the Cisco SRE modules is topic to the conditions and circumstances of conclude-person license agreements or equivalent contracts provided by the relevant unbiased software package vendor. Q. Can just one chassis carry multiple SASU contracts? If so, do they all want to have the very same conclude date? A. Since a chassis can have many Cisco SREs, it is required to order a provider deal for each and every, but each and every of the company orders can be place under a one SASU deal. The provider orders can have the exact same end date if utilized to one particular contract when purchasing, even if they are bought at different occasions. Q. Do numerous SASU contracts have to have the exact same stop day as the Cisco SMARTnet deal on the chassis? A. The SASU contract and the Cisco SMARTnet contract can have the identical stop date, but they do not have to.