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Q. Do I want to acquire a new help contract if I switch applications on my Cisco SRE module? A. No. The Cisco SASU agreement hooked up to the Cisco SRE module addresses all existing and future programs that may possibly operate on that module. Q. Do I will need to purchase a new support agreement if I shift programs from one particular Cisco SRE module to one more? A. The remedy is dependent on the type of Cisco SRE to which the application is transferring and regardless of whether there is presently a SASU deal hooked up to that module. Contemplate three circumstances: one. If the Cisco SRE to which the software moves by now has a SASU contract connected, help for the program would carry on. 2. If the application moves from one particular product of Cisco SRE (for illustration, SRE 710 SM) that has SASU connected to the exact same type of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU hooked up, as very long as you inform Cisco about the move a new SASU agreement is not essential. The terms and ailments of the original SASU contract would continue on to apply. three. If the program moves from a single design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a distinct model of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU hooked up, you need to invest in a new SASU contract that addresses the apps on the Cisco SRE 910 SM. You can utilize a credit score from the unique SASU contract toward purchase of the new 1. Please inquire with your regional Cisco account consultant. Q. Does Cisco SMARTnet assistance protect spares? A. The Cisco SMARTnet agreement handles each the method and spares. You must notify Cisco, even so, when you replace a element of the router with a spare to make certain continued help coverage. Q. Is the Cisco SMARTnet Support protection distinct for program and spare aspect figures on Cisco SRE modules? A. No. Method and spare aspect quantities are provided with the very same Cisco SMARTnet Service protection. You ought to notify Cisco, nonetheless, when you replace a component of the router with a spare to make certain ongoing assistance protection. Q. Are multiyear assistance contracts readily available for the SRE module or for the programs? A. Multiyear SASU contracts for apps working on SRE modules are accessible in 2- and 3-calendar year renewable phrases. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance field-replaceable challenging disks. Does my assist agreement protect hard disk substitute? A. A Cisco SMARTnet Company agreement on the Cisco ISR G2 chassis incorporates components substitute, including the subject-replaceable difficult drives. Q. What is the return-materials-authorization (RMA) process for blank Cisco SRE modules? A. The RMA procedure for Cisco SRE modules follows our typical assistance guidelines. Warranty assistance is presented by the place of sale. Customers ought to contact their authorized Cisco reseller or associate for support. Buyers who acquired specifically from Cisco really should get in touch with us as a result of our Client Interaction Community (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled programs these kinds of as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the substitute Cisco SRE 710 module be shipped with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be transported with the back blank. When you receive the module, download the SRE software, Cisco Unity Categorical in this instance, from Cisco Connection On the web and set up it on the blank Cisco SRE module. Use the app licenses from the authentic Cisco SRE module to activate the new program. Q. What is the RMA course of action for Cisco SRE modules with AXP additionally a 3rd-occasion software these as a Cisco SRE 910 delivered with AXP and Infoblox Core Services? Will the substitution Cisco SRE 910 ship with AXP and the third-celebration software preinstalled? A. The RMA approach is the exact same as explained beforehand however, except if in any other case established forth in supplemental phrases to the Finish Person License Arrangement, computer software from unbiased software distributors that is utilised with the Cisco SRE modules is subject to the conditions and ailments of conclusion-user license agreements or equivalent contracts provided by the applicable impartial software program vendor. Q. Can one particular chassis carry several SASU contracts? If so, do they all want to have the same end day? A. Due to the fact a chassis can have many Cisco SREs, it is necessary to order a company agreement for each, but every single of the company orders can be put below a solitary SASU deal. The support orders can have the identical conclude date if utilized to just one contract when purchasing, even if they are acquired at diverse moments. Q. Do a number of SASU contracts have to have the very same conclude date as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the exact same conclusion date, but they do not have to.