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Q. Do I need to have to buy a new help agreement if I switch applications on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module handles all recent and foreseeable future purposes that may run on that module. Q. Do I want to buy a new help agreement if I shift programs from a single Cisco SRE module to a different? A. The response relies upon on the model of Cisco SRE to which the program is relocating and regardless of whether there is currently a SASU agreement hooked up to that module. Consider 3 cases: one. If the Cisco SRE to which the app moves previously has a SASU deal hooked up, assist for the application would carry on. 2. If the app moves from a single product of Cisco SRE (for example, SRE 710 SM) that has SASU connected to the exact same model of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU connected, as lengthy as you inform Cisco about the move a new SASU contract is not expected. The phrases and circumstances of the first SASU agreement would continue on to apply. three. If the app moves from one particular design of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a distinct type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU hooked up, you should purchase a new SASU agreement that addresses the purposes on the Cisco SRE 910 SM. You can implement a credit from the authentic SASU contract toward purchase of the new a single. Make sure you inquire with your community Cisco account representative. Q. Does Cisco SMARTnet support go over spares? A. The Cisco SMARTnet contract covers the two the process and spares. You must notify Cisco, nevertheless, when you replace a part of the router with a spare to make sure ongoing assist coverage. Q. Is the Cisco SMARTnet Company protection distinct for process and spare element numbers on Cisco SRE modules? A. No. System and spare element quantities are provided with the same Cisco SMARTnet Provider coverage. You should notify Cisco, even so, when you replace a part of the router with a spare to make sure ongoing support protection. Q. Are multiyear assistance contracts obtainable for the SRE module or for the programs? A. Multiyear SASU contracts for programs managing on SRE modules are available in two- and 3-12 months renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist area-replaceable difficult disks. Does my assistance agreement protect challenging disk substitution? A. A Cisco SMARTnet Service contract on the Cisco ISR G2 chassis incorporates components substitution, such as the discipline-replaceable challenging drives. Q. What is the return-components-authorization (RMA) process for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our typical support suggestions. Warranty help is supplied by the stage of sale. Consumers really should contact their authorized Cisco reseller or spouse for support. Consumers who ordered straight from Cisco should contact us via our Client Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled applications these as the Cisco SRE 710 transported with Cisco Unity Specific? Will the alternative Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the back blank. When you obtain the module, download the SRE program, Cisco Unity Convey in this example, from Cisco Connection Online and set up it on the blank Cisco SRE module. Use the application licenses from the unique Cisco SRE module to activate the new software. Q. What is the RMA process for Cisco SRE modules with AXP furthermore a 3rd-social gathering program this kind of as a Cisco SRE 910 shipped with AXP and Infoblox Core Services? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-party program preinstalled? A. The RMA approach is the same as described beforehand even so, until or else established forth in supplemental phrases to the Finish Person License Arrangement, software program from impartial application suppliers that is utilized with the Cisco SRE modules is issue to the terms and circumstances of end-person license agreements or related contracts supplied by the relevant independent software package vendor. Q. Can 1 chassis carry numerous SASU contracts? If so, do they all will need to have the similar conclude date? A. Since a chassis can have a number of Cisco SREs, it is required to order a services agreement for just about every, but each and every of the support orders can be set underneath a single SASU contract. The services orders can have the exact same stop day if used to a single agreement when buying, even if they are obtained at unique instances. Q. Do many SASU contracts have to have the identical conclude date as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet agreement can have the exact same end day, but they do not have to.