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Q. Do I will need to obtain a new assistance contract if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module addresses all recent and foreseeable future programs that may well run on that module. Q. Do I want to buy a new support contract if I shift applications from one Cisco SRE module to a different? A. The response is dependent on the type of Cisco SRE to which the app is relocating and whether there is presently a SASU agreement connected to that module. Look at 3 cases: 1. If the Cisco SRE to which the application moves presently has a SASU agreement attached, assist for the software would continue on. 2. If the program moves from one model of Cisco SRE (for example, SRE 710 SM) that has SASU hooked up to the similar design of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as lengthy as you notify Cisco about the transfer a new SASU deal is not required. The terms and problems of the original SASU contract would continue on to utilize. 3. If the software moves from one particular model of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a various type of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU attached, you ought to acquire a new SASU contract that handles the purposes on the Cisco SRE 910 SM. You can implement a credit from the authentic SASU deal toward buy of the new 1. Remember to inquire with your regional Cisco account representative. Q. Does Cisco SMARTnet assist protect spares? A. The Cisco SMARTnet deal addresses equally the process and spares. You need to notify Cisco, nevertheless, when you replace a part of the router with a spare to make sure continued support coverage. Q. Is the Cisco SMARTnet Provider coverage unique for technique and spare portion numbers on Cisco SRE modules? A. No. Method and spare part quantities are provided with the identical Cisco SMARTnet Services protection. You need to notify Cisco, nonetheless, when you exchange a part of the router with a spare to make sure continued help coverage. Q. Are multiyear assistance contracts obtainable for the SRE module or for the purposes? A. Multiyear SASU contracts for purposes running on SRE modules are obtainable in 2- and 3-calendar year renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help area-replaceable tricky disks. Does my aid agreement address tough disk substitute? A. A Cisco SMARTnet Services agreement on the Cisco ISR G2 chassis incorporates components substitution, such as the area-replaceable tricky drives. Q. What is the return-products-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our typical support suggestions. Warranty help is furnished by the place of sale. Consumers ought to speak to their licensed Cisco reseller or lover for support. Consumers who obtained specifically from Cisco should make contact with us by way of our Consumer Interaction Network (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled apps this kind of as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be shipped with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you acquire the module, obtain the SRE app, Cisco Unity Categorical in this example, from Cisco Link On-line and install it on the blank Cisco SRE module. Use the app licenses from the unique Cisco SRE module to activate the new software. Q. What is the RMA process for Cisco SRE modules with AXP furthermore a third-social gathering program this kind of as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the replacement Cisco SRE 910 ship with AXP and the third-party app preinstalled? A. The RMA course of action is the similar as explained formerly nevertheless, until in any other case established forth in supplemental terms to the Stop User License Agreement, software from independent application distributors that is used with the Cisco SRE modules is issue to the terms and problems of conclusion-person license agreements or very similar contracts furnished by the relevant independent application vendor. Q. Can a single chassis carry many SASU contracts? If so, do they all need to have to have the identical finish date? A. Mainly because a chassis can have a number of Cisco SREs, it is needed to purchase a support deal for each and every, but each and every of the company orders can be put beneath a solitary SASU contract. The company orders can have the very same finish date if utilized to 1 contract when purchasing, even if they are purchased at various times. Q. Do many SASU contracts have to have the very same finish date as the Cisco SMARTnet deal on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the similar conclusion day, but they do not have to.